FAQs

Help and Advice

Welcome to the The Host Professional Airbnb Management Help Center. We have pulled some of the most frequently asked questions from our users and compiled them all into one place. Perhaps you may have the same question that was on somebody else’s mind - here you will find what you are looking for. Should you have any other questions that we may have missed, do not hesitate to reach out.

How do we trust our property to someone else

Your manager has been in the property game for many years and is well respected in the industry. When signing up with us, your property falls under our company umbrella, any negative ratings on your property will directly effect our company reputation and image.

Are there any properties you don't manage?

We only manage “Entire Place” listings, which means we will not be able to assist you in managing a “Private Room” or “Shared Room”.

We only manage properties on behalf of owners. If you currently rent a property and would like to sublet this property, we require written confirmation from the owner that this is allowed.

We only manage investment properties/ vacation homes and only consider managing primary residences for occasional listing if the spaces are exceptional and available for at least 2 months over peak season.

How is The Host Professional Airbnb Management different from others in our field?

Unlike other property management companies that offer long-term and short-term rentals, they often only work the traditional working hours. We are purely specialising in short-term/holiday rentals, thus ensuring that guests get our full attention and can contact us anytime including weekends. This is crucial as guests don't always arrive at convenient hours. We will also increase or decrease your nightly rate based on demand and big events in town (ie. Ironman) to make sure your property gets booked at the best price.

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What extra expenses are there in running an airbnb?

In addition to our management fee, we will arrange for, facilitate, monitor and pay for additional external services on your behalf and will invoice you for these on a monthly basis at cost. A pre-determined mandate from you will determine which costs we can incur at our discretion and which costs require your approval.

Examples of additional monthly charges would include topping up prepaid electricity or data, guest consumables (tea, coffee, sugar), repairs and maintenance costs and purchasing replacement items.

*How do your fees and payments work?

We take a straight 18% commission off whatever amount that the property is marketed at.
Eg. If guests pay R500 per night, we would take R90 commission.

All money collected from the booking sites will go directly into your nominated bank account.

We will invoice you at month end with the following: Commission, Expenses incurred and cleaning costs.

You will receive a detailed summary of all income and expenses every month.